Asterio by Septeo Hospitality
Partnering with Experience Hotel since 2021
"Using Experience CRM in combination with my PMS has become as natural as breathing for my staff. I know instantly how to improve the satisfaction of my guests, how to get them to return and what strings to pull to get great reviews online! Thank you to the Experience team, you are making the life of hoteliers way much easier."
Balmoral Hotel - 4 stars hotel, Paris
****
Upsell Revenue
Record from a shared client: Up to €4,500 in additional service sales generated in a single month, all thanks to Experience.
Happy Guests
Some of our mutual customers have a customer satisfaction rating of 4.9 out of 5, as measured by our post-stay “Experience” satisfaction surveys.
When you have software handling everything from booking to checkout, why do you need a CRM?
-
What is a CRM?CRM stands for Customer Relationship Management. It is the tool you use to track everything a guest wants and needs, what went well, how to get them to come back, how to prevent OTAs from stealing them, and how to show the world the great service you provide!
-
How do Asterio and Experience combine?It is quite simple, actually. While Asterio helps you manage your guests through the various stages of their stay, Experience helps you elevate your service to ensure they come back! Plus, Experience boosts your e-reputation, fights back against OTAs, and so much more!
-
2-way integration? What's that?It means that everything recorded in your PMS is instantly available in your Experience CRM, and any information entered into your CRM automatically syncs back to your PMS. And yes! Experience and Asterio are fully connected this way, saving you countless hours!