Experience generates great feedback, Customer Alliance displays it everywhere!

Up to a flawless 5/5 rating achieved on TripAdvisor for hotels using Customer Alliance and Experience.

Up to 83% of guest email addresses successfully recovered to feed your direct marketing.

The perfect combo to boost your online reputation and increase your bookings.

Why should I combine both solutions?

We're so glad you asked! Think of it like making a movie. First, you have to shoot everything and create the perfect film (that's your guests' stay, orchestrated by you and Experience). Then, someone needs to create the trailer and make sure the movie is playing everywhere! (That's where Customer Alliance steps in).
How do CRM and Customer Alliance work together to improve the customer experience?

CRM and Customer Alliance work in tandem to optimize the customer experience. Customer Alliance collects customer reviews, feedback, and satisfaction levels to provide a clear picture of how customers perceive the brand. This data is then integrated into the CRM, which uses it to personalize customer interactions, trigger targeted actions (follow-ups, offers, special gestures), and track the customer journey over time. Together, they create a continuous cycle of listening, analysis, and action, aimed at building loyalty and constantly improving the customer experience.

Customer Alliance