Planet
Partnering with Experience Hotel since 1998
"Using Experience CRM in combination with my PMS has become as natural as breathing for my staff. I know instantly how to improve the satisfaction of my guests, how to get them to return and what strings to pull to get great reviews online! Thank you to the Experience team, you are making the life of hoteliers way much easier."
Balmoral Hotel - 4 stars hotel, Paris
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Top E-reputation
Up to a 90% global e-reputation score, featuring a perfect 5/5 rating on TripAdvisor for hotels using Protel and Experience.
Returning Guest Revenue
Up to €133K in direct revenue generated from returning guests thanks to the Experience Marketing tool.
Brand Promoters
Up to 37 guests converted into loyal brand promoters in a single month.
Planet’s mission is to create a seamless connection between all your systems.
Experience’s mission is to create a seamless connection between your staff and your guests.
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Why do I need a CRM?You need a CRM because you want to be in the hospitality business, not in accounting, crisis management, or real estate. You want to welcome guests and give them the best possible stay! A CRM allows you to do just that. It establishes a connection between your staff and guests so you can be proactive with your guests' needs. The result: better online ratings, more direct bookings, and word-of-mouth like no other!
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How is Experience connected to the Planet PMS, Protel?They feature a full 2-way integration! It means that everything recorded in your PMS is instantly available in your Experience CRM, and any information entered into your CRM automatically syncs back to your PMS. And yes! Experience and Protel are fully connected this way, saving you countless hours!