About us

Our history

For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy. After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs. A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results. So we had to create one !

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Hotel customers around the world

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Emails sent per month

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Of customers recommend us

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Implemented countries

Experience in 5 key dates

2005

A Team Effort

The founders of Experience joined forces and worked within the same company for a few years.

2013

Progress9

The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).

2015

Experience's Beta Version

Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.

2016

First Goal Achieved

Experience’s customer list reached 300, the first of many goals to come.

2026

+ 2000 customers

Experience currently helps more than 2,000 hotels generate revenue by effectively communicating with their guests.

Meet the Team

Aude Bachelot

CEO & Co-Founder

Clément Landès

Lead Technical Analyst & Co-Founder

Anne-Sophie Wolff

Customer Relations Director

Simon Thomas

Sales & Marketing Director

Alexis Vauchel

CPTO

Philippe Wolff

Customer Support Manager

Isis Sery

Implementation Manager

Aurore Sanchez

Implementation Manager

Chloé Castérot

Customer Success Manager

Sabine Robin

Customer Success

Elsa Ruto

Product Owner

Michel Nyassi

Developer

Batiste Boisson

Developer

Grégory Marquand

Developer

Quentin Carissimo

Developer

Robin Vigliotti

IT Infrastructure Manager

Emmanuelle Caron

Sales Engineer

Andrea Giambona

Sales Engineer

Marine Vargas

Business Developer

Jennifer Carli

Marketing Project Manager

Léodie Panis

Accountant