🛎️ GUEST PORTAL FOR HOTEL GROUPS

The customer portal that knows your travellers

A personalised, branded space, connected in real time to your hotel CRM. Every preference entered, every loyalty point earned: everything is automatically updated in the guest profile.

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Example of a hotel guest portal

Join over 2,000 hotels

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logo elegancia hotels
Logo Centaurus
Attitude hotels logo
Logo hotel les etincelles
Logo societe des hotels litteraires
Logo maison du monde

 

Why set up a Guest Portal?

Features

Everything a modern Hotel Guest Portal needs to do

Designed to strengthen the relationship between your hotel group and your guests by centralising their booking details and preferences.

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palette

Fully customisable to your brand

Colours, logo, typography, domain name: the portal is an extension of your visual identity, not a generic tool.
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Personal information

Your guests have centralised access to all their details (address, personal information, bookings, cancellations, history, etc.)
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account_box

Preference settings

Favourite hotel, allergies, bedding preferences, birthday… Every piece of information entered by the guest is automatically added to their CRM profile to enable subsequent segmentation.
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Integrated loyalty program

Unique loyalty program can be integrated: guests can view their points, status, current benefits, upcoming milestones and more. Everything is visible in the customer’s personal account. Loyalty becomes tangible.
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Available with the Guest App

The Guest Portal is available on smartphones. Your customers can access their preferences and loyalty details, as well as your information and services, from their phones at any time, ensuring a seamless experience.
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Two-way synchronisation with the CRM

Any updates made by the customer in the portal are immediately reflected in your CRM. Your teams work with reliable, up-to-date data.
How it works

From registration to CRM, seamlessly

The Guest Portal fits into your hotel ecosystem like a missing piece; not as yet another tool to manage.

1

The customer creates their account

Sign up via email or social media (Google, Facebook). In just a few seconds, their profile will be active and linked to your CRM.

2

He enters his preferences

Room, dietary requirements, special occasions, preferred communication channels: each field provides a clue to help personalise the next stay.

3

Real-time profile updates

No manual imports, no delayed synchronisation. As soon as the customer saves their details, your CRM database is updated.

4

Segmentation is enabled

Your marketing segments are updated automatically. Targeted automation campaigns are sent at the right time, to the right customer, based on your own criteria.

🎁 Loyalty Program Option

Reward every moment

Create your entire loyalty program with your own points management system and link points allocation to the key moments in the guest journey.

  • Customised scenarios: sign-up, birthday… each trigger can be configured with a specific number of points
  • Related campaigns: triggers, sending intervals, points validity period
  • Configurable exclusions: exclude certain segments or types of stay to ensure consistent point allocation
  • Conversion of points into monetary value: points can be converted for monetary use
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Example of Point scenarios for hotel loyalty program
Integrations & ecosystem

A portal that integrates with your hotel management system

The Guest Portal doesn’t operate in isolation. It serves as the point of contact for your guests, linked to a CRM system that integrates with all your tools!

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PMS - Property Management System

Synchronisation with your property management system for real-time guest data (past, future and cancelled bookings, etc.)
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Guest App

Extend the experience on smartphone with the same profile and points.
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CRM campaigns

The portal's preferences automatically feed into the segmentation for your email, WhatsApp and SMS campaigns.
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Rewards & Points Management

Direct integration with our loyalty program is possible, enabling the management of integrated levels and rewards.

Let’s talk!

🛎️ Hotel Guest Portal

Book your demo now !

Hospitality CRM

  • do_not_disturb_alt

    Stop losing guests to OTAs

  • favorite_border

    Centralizes your guest data

  • 360

    Automates your communications

  • emoji_events

    Turns every stay into a loyal relationship...

How we can also help you...

  • Structured guest data
  • Gain operational time
  • Lower OTA impact
  • Manage online reviews
  • Marketing performance
  • Upselling opportunities

Everything about your guests

All your guest data in a structured and segmented database. Individual and deduplicated client files with preferences, history, communications, and much more

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Receptionist looking at a guest profile into the CRM

Forget repetitive tasks

Make the most of transactional and marketing automations to dedicate more time to your guests.

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Relaxed receptionist with less worload

Drive more direct bookings

Lower global OTA commissions by creating loyalty through targeted marketing campaigns and dedicated programs.

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Don’t let reviews unanswered

We have an ORM included in the CRM that lets you manage easily your online reputation. Manage replies with AI, understand feelings and keywords used, and much more

Let's talk

Marketing attrition at a grasp

Measure the real effectiveness of your marketing effort, whether for each campaign sent or in a defined timeframe.

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Increase your hotel’s TRevPAR

Make the most of dedicated solutions to sell guests additional services before the check-in or during their stay

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