Discover enhanced hospitality

Hotel Guest App

Your hotel right in your customers’ pockets

The Experience Guest App, natively connected to our CRM, reinvents customer relations in the hotel industry: a seamless, personalised and continuous experience before, during and after the stay. A unique link with your customers through a 100% customisable digital tool.

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Benefits for hoteliers

  • Offer a communication tool that reflects your image and 100% customisable
  • Differentiate your offer through unique customer relations
  • Build loyalty and increase traveller satisfaction
  • Increase your income by offering your services
  • Centralise data to manage the end-to-end experience
  • Unlimited content to keep your customers well informed
  • … and much more !
Exclusive Features

Build any content

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room_service

Customisable concierge service

A fully customisable Guest App, tailored to your image and in line with your graphic charter.
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animation

Unlimited content

Publish any type of information on as many pages as you wish in order to provide your customers with the best possible information.
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ondemand_video

Video communication

Impress your guests by importing your presentation videos !
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question_answer

Instant messaging

With our chat feature directly linked to the CRM, interact with your customers in real time to better inform them and sell your services.
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spa

Room directory and services

Display all your services by category and increase your additional revenue effectively.
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location_city

City Guide

Simply inform your guests about tourist activities and events around your hotel for a perfect stay !

Our Guest App is connected to the best PMS systems

Questions & Answers

  • Do guests need to download an app from the App Store ?

    No. Experience CRM provides a Progressive Web App (PWA) accessible via a simple QR code or link. Guests enjoy instant access without the friction of a download, ensuring a 100% adoption rate.

  • Can the Guest App help increase in-hotel revenue ?

    Yes. By putting room service, spa bookings and exclusive offers directly on the guest’s phone, you encourage spontaneous spending. It acts as a 24/7 digital concierge that drives upselling throughout the stay.

  • Is the app customizable to my hotel’s branding ?

    Absolutely. You can fully customise the interface with your logo, brand colors, and unique imagery. The digital experience feels like a seamless extension of your physical property and website.

  • Does it work with my existing PMS ?

    Yes. The Guest App is deeply integrated with our CRM and your PMS. Information flows automatically, ensuring guest data and service requests are updated in real-time without manual entry.