Cloudbeds
Even when you have it all, you’re still missing
Partnering with Experience Hotel since 2021
"Using Experience CRM in combination with my PMS has become as natural as breathing for my staff. I know instantly how to improve the satisfaction of my guests, how to get them to return and what strings to pull to get great reviews online! Thank you to the Experience team, you are making the life of hoteliers way much easier."
Balmoral Hotel - 4 stars hotel, Paris
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Online Reputation
Up to a 98.1% global satisfaction rate across all online platforms for properties using Cloudbeds and Experience.
Recovered Database
Up to 88% of guest email addresses successfully recovered to build a powerful direct database.
Happy Guests
Up to a 92.3% guest satisfaction score collected via the Experience post-stay surveys.
Experience is the icing on the Cloudbeds cake, adding that special touch you’re looking for.
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So, what exactly is a CRM?CRM stands for Customer Relationship Management. It is the tool you use to track everything a guest wants and needs, what went well, how to get them to come back, how to prevent OTAs from stealing them, and how to show the world the great service you provide!
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Let's be honest: with Cloudbeds, I already have a PMS, a Channel Manager, a Booking Engine, and online features. Why do I need Experience?You are on this website because you want to take your guest service further. This is where Experience comes in. Think of it as your safety net for any blind spots during the stay. Everything that could go wrong is addressed, and everything that could go right is taken to the next level!
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I am convinced! But I don't want to lose time entering data into two different systems.Don't worry! Cloudbeds and Experience have a full 2-way integration. This means that whatever data you enter into one system automatically shows up in the other. You will actually save precious time!