November 30, 2022
What reviews have your customers left in recent months?
86%: this is the percentage of people who consult customer [...]
Author: Jennifer
February 7, 2022
[INTERVIEW] Anja Poser, Sales Manager at AMMI Hotels & Co, Leaders in Guest satisfaction
Dear hoteliers, I recently spoke with Anja Poser, Sales Manager [...]
December 7, 2021
[INTERVIEW] My guests are loyal, but to OTAs. How can this trend be reversed?
Dear hoteliers, I was recently in contact with Lauriane, a [...]
May 27, 2021
[Infographic] The different types of emails to send to your guests
Dear hotel owners and managers, Email communications with your [...]
April 2, 2021
E-reputation vs. guest satisfaction analysis
I know that 95% of people mix their e-reputation and guest [...]
November 10, 2020
How to create an effective metasearch strategy?
Dear readers, After an eye-opening conversation about metasearch [...]
March 25, 2019
[INTERVIEW] Airbnb buys HotelTonight!
Dear hoteliers, A few weeks ago, Airbnb confirmed its intention [...]
January 29, 2018
3 Key Points to improve your E-Reputation
Today everyone knows it and everyone does it: encourage customers [...]
August 8, 2017
Infographic: An analysis of 600,000 French reservations
You may have noticed that my previous articles have been shorter [...]