Customer Alliance
Partnering with Experience Hotel since 1998
"Using Experience CRM in combination with my PMS has become as natural as breathing for my staff. I know instantly how to improve the satisfaction of my guests, how to get them to return and what strings to pull to get great reviews online! Thank you to the Experience team, you are making the life of hoteliers way much easier."
Balmoral Hotel - 4 stars hotel, Paris
****
Perfect TripAdvisor Score
Up to a flawless 5/5 rating achieved on TripAdvisor for hotels using Customer Alliance and Experience.
Data Recovery
Up to 83% of guest email addresses successfully recovered to feed your direct marketing.
Returning guests
Up to €34.8K in direct revenue generated from loyal returning guests through Experience marketing campaigns.
The perfect combo to boost your online reputation and increase your bookings.
-
Why should I combine both solutions?We're so glad you asked! Think of it like making a movie. First, you have to shoot everything and create the perfect film (that's your guests' stay, orchestrated by you and Experience). Then, someone needs to create the trailer and make sure the movie is playing everywhere! (That's where Customer Alliance steps in).
-
How will I know if Experience and Customer Alliance are doing the job?It's as easy as 1, 2, 3! Experience features a cutting-edge reporting tool that lets you track your online reputation across every platform from one single dashboard!