September 11, 2025
Will AI transform tomorrow’s hotel industry?
Already present in hotels, AI adjusts and anticipates. Is it [...]
Author: Jennifer
August 21, 2025
Hoteliers : is your customer relationship really in 2025 ?
Is your hotel customer relations up to the standards expected in [...]
July 28, 2025
Case study : customer relations, Experience Performance Score
Clearly measuring the impact of your customer relations? In this [...]
July 21, 2025
Why emailing is essential for hotel marketing
Faced with increasing dependence on online booking platforms [...]
July 17, 2025
Case study : e-reputation, review sollicitation
+56% more reviews... and a Traveller's Choice Award. The [...]
July 2, 2025
Why Every Hotel Needs to Measure Its Digital Customer Relationship (and How to Do It)
The customer experience no longer starts at reception. Find out [...]
July 1, 2025
Case study : Marketing automation
+700 bookings generated directly, on an international scale! Find [...]
June 21, 2025
Case study : WhatsApp
Hotel communications reach 91% engagement! Find out how the hotel [...]
June 19, 2025
What is a hotel CRM used for?
What is the purpose of a hotel CRM ? More than just sending [...]
May 16, 2025
CRM and customer database segmentation : the solution for increasing TRevPAR
At a time when hotel profitability is about more than just the [...]