September 2, 2024
Cross-selling and up-selling : an effective strategy to boost your hotel’s revenues
Increasing your hotel’s revenue doesn’t always mean acquiring new [...]
Author: Jennifer
July 19, 2024
Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.
Every satisfied customer represents a potential future booking [...]
June 24, 2024
Using automated communication to improve customer experience in hotels
The hotel industry, marked by increasing competition and high [...]
May 31, 2024
Optimize hotel management with relevant objectives and active KPI monitoring
How to adapt your objectives to your situation, the main KPIs to [...]
March 6, 2024
The importance of a hotel satisfaction survey
The hotel satisfaction survey is an essential tool for assessing [...]
February 21, 2024
How to manage several hotels efficiently ?
Managing several hotels is no easy task. You have to balance the [...]
February 15, 2024
Hoteliers, how do you respond to a bad customer review?
In today’s digital age, online reviews have become a powerful [...]
February 7, 2024
From partnership to competition: OTAs through the eyes of hoteliers
Exploring the dynamic and sometimes complex relationship between [...]
January 17, 2024
OTAs: friend or foe of hoteliers?
In the ever-changing world of hotels, OTAs (Online Travel [...]
January 10, 2024
Practical guide to OTA commissions
This Practical Guide explores in detail the different types of [...]