Always reach for more. Guestline and Experience
will get you there.

Partnering with Experience Hotel since 1998

"Using Experience CRM in combination with my PMS has become as natural as breathing for my staff. I know instantly how to improve the satisfaction of my guests, how to get them to return and what strings to pull to get great reviews online! Thank you to the Experience team, you are making the life of hoteliers way much easier."

Balmoral Hotel - 4 stars hotel, Paris

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Top E-reputation

Up to a 90.6% global e-reputation score, featuring a perfect 5/5 rating on TripAdvisor.
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Recovered Database

Up to 73% of guest email addresses successfully recovered to build a powerful direct database.
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Returning Guest Revenue

Up to €140K in direct revenue and 412 bookings generated from returning guests, driven by 200K emails sent via the Experience Marketing tool.
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Guestline is designed
to go the extra mile.
Combine it with Experience, and you’ll get there instantly.

  • Please explain what a CRM is.
    CRM stands for Customer Relationship Management. It is the tool you use to track everything a guest wants and needs, what went well, how to get them to come back, how to prevent OTAs from stealing them, and how to show the world the great service you provide!
  • Why add a CRM to my already amazing PMS?
    Because a PMS isn't built to manage your guests; it’s built to manage your property. If you were the captain of a ship, the PMS would be the engine crew, while the CRM is the cabin crew. Both are absolutely vital, but the key to a great voyage is that both crews work perfectly together as one. That's exactly what you get with the unbeatable combination of Guestline and Experience!
  • Gotcha! Why Experience?
    The million-dollar question! Because Experience doesn't just help you take care of every guest as if they were family. Experience also helps you fight back against OTAs, and creates a loyalty program that prompts your delighted guests to return and spread positive word-of-mouth. Not to mention online reputation monitoring and its incomparable email campaign tool to increase revenue!

Like so many hoteliers, choose more — choose Experience!