January 10, 2024
Practical guide to OTA commissions
This Practical Guide explores in detail the different types of [...]
Category: Uncategorized
June 21, 2023
Le cardex en hôtellerie : définition et utilité pour une expérience client personnalisée
Le cardex rassemble les données personnelles, préférences, [...]
February 7, 2022
[INTERVIEW] Anja Poser, Sales Manager at AMMI Hotels & Co, Leaders in Guest satisfaction
Dear hoteliers, I recently spoke with Anja Poser, Sales Manager [...]
December 7, 2021
[INTERVIEW] My guests are loyal, but to OTAs. How can this trend be reversed?
Dear hoteliers, I was recently in contact with Lauriane, a [...]
May 27, 2021
[Infographic] The different types of emails to send to your guests
Dear hotel owners and managers, Email communications with your [...]
March 25, 2019
[INTERVIEW] Airbnb buys HotelTonight!
Dear hoteliers, A few weeks ago, Airbnb confirmed its intention [...]
August 8, 2017
Infographic: An analysis of 600,000 French reservations
You may have noticed that my previous articles have been shorter [...]